Shipping policy

Shipping Policy

Last updated: October 12, 2026

Thank you for shopping with Tuft & Tail. This policy explains how and when your order ships. Tuft & Tail is operated by Aurevia Commerce LLC.

1. Free US Shipping

We offer free standard shipping on all orders to addresses in the United States. We do not currently ship outside the US.

2. Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.

3. Estimated Delivery Time

After your order ships, delivery usually takes 7–12 business days. Delivery times are estimates and may be longer during peak seasons, severe weather or carrier delays.

4. Order Tracking

Once your order ships, you'll receive an email with a tracking number. Tracking may take 24–48 hours to show updates after the label is created. If your tracking hasn't updated in 5 business days, please email us.

5. Multiple Packages

Orders with more than one item, such as the Complete Kit or multi-box sets, may arrive in separate packages on different days. You'll receive tracking for each package.

6. Shipping Delays

If we can't ship your order within the time stated above, we'll email you with a new estimated date. You may choose to wait or cancel your order for a full refund.

7. Incorrect Addresses

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can update the address only before your order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

8. Lost, Stolen or Damaged Packages

If tracking shows "delivered" but you can't find your package, please check with neighbors and your local post office, then email us within 7 days of the delivery date. We'll work with the carrier to help resolve it.
If your package is lost in transit (no tracking updates for 10+ business days), email us and we'll send a replacement or issue a refund.
If your order arrives damaged, please see our Return & Refund Policy.